// SUPPORT · SHIPPING

Dispatch & delivery.

How your loadout leaves the shop and reaches the court. Frames ship strung, boxed, and tracked — no surprises at the door.

SHIPPING — DISPATCH PROTOCOLFREE OVER $75 · SHIPPED IN 48H
// RATE_CARD

Rates & transit.

DISPATCH.MATRIXDOMESTIC · US// READ-ONLY
  • Standard$6 flat — free over $75 · 3–6 business days
  • Expedited$16 · 2 business days
  • Overnight$29 · next business day, order by 1PM MT
  • HandlingFrames strung & boxed within 48 hours
  • CarriersUSPS & UPS, routed by weight

TRACKING.SIGNALORDER.LIFECYCLE
// TRACKING

From cart to court.

DISPATCH_LOG // ORDER_LIFECYCLE
confirmed order lands — receipt fires to your inbox in minutes strung frames tensioned and hit on the panel before they box dispatched tracking number transmits the moment the label prints transit follow the parcel end-to-end from the link in your email delivered unbag and play — head cover already on the frame

GLOBAL.ROUTINGOUTSIDE.US
// INTERNATIONAL
  • Canada flat $18 · 6–10 business days
  • Rest of world calculated at checkout by weight and zone
  • Duties & import tax billed by your local customs, not by us
  • Fuel and recovery powders ship domestically only
// GOOD TO KNOW
  • We ship Mon–Fri; orders after 1PM MT stage next morning
  • Wrong address? Reach the crew fast — we can re-route pre-dispatch
  • Every parcel is tracked and insured to the door
  • Missing a package? Open a channel and we chase the carrier for you

NEXT.QUERYSUPPORT.INDEX
// SUPPORT_INDEX

Keep reading.

[R]

Returns & Warranty

30-day window and the dead-string swap, spelled out.

Open »
[S]

Size Guide

Grip, weight, balance and eyewear fit charts.

Open »
SYS: RACQUETBALL.OS · ONLINE