30-Day Money-BackUnplayed · full refund
1-Year Frame WarrantyCracks & defects covered
30-Day String SwapDead string? We re-string
Secure CheckoutEncrypted · no stored card
RETURN.POLICYWHAT.QUALIFIES
// RETURNABLE
- Rackets returned unplayed with cover and card, 30 days
- Protection & gear in original packaging, 30 days
- Field manuals refunded if the PDF is unopened
- Refund lands on your original method in 3–5 days once we receive it
// NOT RETURNABLE
- Frames that have been played — scuffs tell the tale
- Opened fuel or recovery powder (consumable, sealed only)
- Custom string jobs done past the factory setup
- Anything past the 30-day mark, no exceptions
RETURN.PROTOCOLHOW.TO_SEND_BACK
// PROTOCOL
Sending one back.
RETURN_LOG // STEP_SEQUENCE
step_01 mail the crew your order number and the reason
step_02 we transmit a prepaid label back within a day
step_03 box it with the cover and card, drop it at the carrier
step_04 refund clears once the unit passes inspection
note no restocking fee, ever — we’d rather you land on the right frame
WARRANTY.SPECCOVERAGE.MATRIX
- Frame defect12 months — free replacement
- Dead string30 days — free re-string
- Eyewear lens6 months against fog-coat failure
- Grip wearNot covered — a consumable
- Court cracksImpact damage from play not covered